-
Event
- Conduct Risk & Regulation
- Posted: 08 Jan 2024
Consumer Duty: Linking Customer Outcomes to Customer Experience
13
Feb
2024
-
Time: 14:00 - 15:00
-
Location: Webinar
-
Organised By: Protiviti
-
Free to attend
-
Share this page
Share this link via
-
Copy URL
-
Subscribe for Event & Training update
-
Protiviti
A free webinar hosted by 香蕉福利直播 Associate, Protiviti
This webinar will explore ways firms can effectively test, monitor, and report customer outcomes aligned to Consumer Duty and use this as an opportunity to improve the customer experience.
The session will provide best practices for evidencing customer outcomes delivered, based on Protiviti’s experience of working with firms to implement and embed Consumer Duty. Protiviti will outline customer experience methodology and how Consumer Duty processes can be used not only to achieve compliance but be leveraged for improved customer experience.
Date:
Tuesday, 13th February 2024
This webinar was originally due to take place on 18th January.
.png "sessions-(1).png")
Timings:
14:00 - 15:00
Cost:
Free to attend
Contact:
Please direct any enquiries to:
George Sakwa, Manager at Protiviti
Email: george.sakwa@protiviti.co.uk
is a global business consulting firm that delivers deep expertise, objective insights, a tailored approach and unparalleled collaboration.
Event Summary
- Tuesday, 13 February 2024
- 14:00 - 15:00
- Free to attend
You may also be interested in...
-
Press Release
- Mortgages & Housing
Joint Industry Statement on Cladding
The joint industry statement on cladding has been updated to address the use of EWS1 forms over five years old and scenarios where forms may be signed...
-
Press Release
- Mortgages & Housing
Consumer confidence in the housing market declines
Just 17% of people agree now is a good time to buy a property, a decline from 20% just three months ago.
.png?width=896&height=634&ext=.png){kind=logo}
-
Event
- Mortgages & Housing
AI-Powered Digital Transformation for Building Societies Webinar
AI isn’t just an upgrade for building societies—it’s the foundation for staying competitive. In this exclusive webinar, we’ll explore how Gen AI is re...
-
Press Release
- Thought leadership
Mutuals Group urges action to realise huge growth and social dividend from Labour’s ‘doubling’ ambition
New Independent Report shows removing financial barriers will unlock growth for mutuals and deliver on Labour’s Manifesto
-
Society Matters
- Mortgages & Housing
A steadfast purpose helping to drive our collective future
Celebrating the history of building societies and the potential for growth of the mutual sector.
-
Industry Response
- Mortgages & Housing
Reforming the Energy Performance of Buildings Regime
The 香蕉福利直播 responded to the government’s consultation on reforms to the Energy Performance of Buildings regime. The consultation sought input on changes ...
-
Industry Response
- Conduct Risk & Regulation
香蕉福利直播 response to PRA CP17/24 and FCA CP24/28 on operational resilience: operational incident and outsourcing and third party reporting
The 香蕉福利直播 has issued a combined response to PRA CP17/24 Operational resilience: Operational incident and outsourcing and third party reporting and FCA C...
